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Mr Suresh Dhawan
 info@leads.com.my
Malaysian Speaking Professional (MSP)
Member of the Malaysian Institute of Management (MMIM)
Certified Stress Management Consultant (CSMC) – IACT USA
Certified Stress Management & Relaxation Facilitator – LCCH UK
Certified Myers-Briggs® Type Instrument (MBTI) Administrator
Certified STRONG® Interest Inventory (SII) Administrator
Certified Neuro Linguistic Practitioner (NLP) and Timeline Therapy - ABNLP
Certified ICAgile Professional

Suresh Dhawan is an International Trainer, Keynote Speaker and Coach. His journey in this industry began in the year 2001 and he has since trained more than 100,000 people from 60 countries. He has been invited to speak on shows such as TV2’s Global and ‘Moving on Two’ as well as on the radio channel BFM 89.9 FM. He was also the developer of the inaugural Customer Centricity module for the Open University of Malaysia’s (OUM), Executive MBA program.

He has helped more than 250 organizations improve their employee capacity and performance. Most of his clients are multinationals with a global presence such as Shell, Friesland Campina, Accenture, IKEA, HP, Experian, Toyota, Siemens, Prudential, Warner Music, Pfizer, Sanofi just to name a few. He has also added value to global agencies such as the UNDP, UNICEF, UNFPA, World Bank and AFC. His participants range from executives to Chief Executives.

Suresh founded LEADS Learning and Development Services Sdn. Bhd. in 2006 and went international in 2009. Due to his in-depth experience in human behaviour, organizational behaviour and change as well as his exposure to multiple industries and cultures around the world, he has been able to train, consult and facilitate change in many organizations, from the initial strategic planning phase to successful strategy implementation.

Suresh is known for his high energy keynotes, talks, engaging training programs, practical coaching sessions and result driven as well as measurable change management projects.

He has been involved and led 20 change management projects for merging entities, acquired companies, companies focussed on internal alignment and companies that want to recapture the essence of their corporate values and brand promise.

Some of the 12 to 36 Month Projects he has worked on:
3 Year Customer Centricity Project with Siemens Healthineers in Malaysia, Singapore, Indonesia, Philippines, Thailand, Vietnam, and India to increase the Net Promoter Score.
3 Year Culture Inculcation with MHE Demag in Malaysia, Singapore, Vietnam, Philippines, Indonesia, Thailand, and Australia to upskill employees towards achieving targeted goals.
2 Year CXP Project with Monash University to improve student experience
2 Year UXP Project with F&N to improve stakeholder value and experience
2 Year Beyond Boundaries project with UMW as part of their branding exercise
2 Year Humanising Insurance project with Etiqa Insurance to merge cultures of 5 entities
1 Year Organizational Change and Alignment project with Sunway Malls to meet
1 Year Employee Engagement Initiatives, for Hewlett Packard, and Friesland Campina
2 Year Core Values project with the Boustead Group just to name a few.





S.No Topic Title Target Audience
1 Leadership LEAD the SHIP Manager and Above
2 Customer Service S.W.A.P - Service with a Purpose All levels
3 Communication S.W.E.E.T. - Speak with Energy, Enthusiasm & Tact All Levels
4 Change  S.W.I.T.C.H. All Levels
5 Stress M.E.N.T.R.A.S. All Levels